Provides thought leadership in the development of new ideas, processes, and emerging technology.
Provides strategic input into business decisions as a trusted advisor.
Acts as a subject matter expert on relevant regulations and policies.
Identifies emerging issues and trends to inform decision-making.
Recommends business priorities advises on resource requirements and develops a roadmap for strategic execution.
Leads the development of IT strategy by understanding business processes, policies, information, and information systems.
Acts as the prime subject matter expert for internal/external stakeholders.
Defines business requirements for analytics and reporting to ensure data insights inform business decision-making.
Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
Leads change management programs of varying scope and type, including readiness assessments, planning, stakeholder management, execution, evaluation, and sustainment of initiatives.
Leads the development of the communication strategy focusing on positively influencing or changing behavior.
Presents and communicates at all levels within IT and across businesses/groups.
Completes root-cause analysis to determine underlying causes and participates in problem resolution for complex issues at all levels.
Identifies opportunities to strengthen the IT consulting capability (e.g. shares expertise to promote technical development, mentors employees, builds communities of practice and networks across technology).
Understands and follows a project requirements management plan so that activities and milestones of the project team can be measured against the goals of the plan.
Facilitates discussions and follows a disciplined approach to plan, elicit, analyze, document, communicate, and manage business requirements with stakeholders; apply a variety of elicitation techniques to probe, challenge, and understand requirements.
Provides analytical support and insights to identified/assigned user areas to support relative product, channel, and business development initiatives (e.g. product, portfolio, profitability analytics, and customer analytics).
Collaborates in root-cause analysis to determine underlying causes and participates in problem resolution.
Builds exceptional relationships with internal and external stakeholders.
Liaises with the business and the technology development and support groups.
Aligns business needs to vision/goals to ensure development teams translate them into detailed design specifications and code.
Assess project impact, benefits, and risks when scope changes.
Communicates and engages across stakeholder groups during the construction and delivery of solutions.
Assesses the quality of supporting documentation, including business and process requirements documents, to ensure proper analysis supports recommendations or demonstrates continued alignment to strategic objectives.
Develops a deep understanding of organizational complexity to build a strong rapport with internal stakeholders for the construction and delivery of the solution.
Stays abreast of industry technical and business trends through benchmarking and/or participation in professional associations.
Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders.
Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine.
Implements changes in response to shifting trends.
Broader work or accountabilities may be assigned as needed.
Typically, 7+ years of relevant experience and a post-secondary degree in a related field of study or an equivalent combination of education and experience.
Business Analysis Accreditation is an asset.
Knowledge of software development practice, concepts/methodologies (i.e. Waterfall, Agile, iterative), and technologies obtained through formal training and/or work experience.
Knowledge of one or more requirements analysis and problem decomposition techniques.
Knowledge of technical/business environment (e.g., Microsoft business technologies and applications, relational databases, and SharePoint).
Understanding of industry standards and standard business capabilities.
Knowledge of business analysis, project delivery practices, and standards across the project lifecycle.
Possesses a deep understanding and problem-solving ability of Information Technology of various complexities.
Understanding of techniques associated with data modeling, process modeling, and user-centered design within the context of the organizational standards.
Familiar with business strategy and assessments (i.e., feasibility studies, business cases and/or cost/benefit, project sizing and costing, and current state analysis/needs assessments).
A seasoned professional with a combination of education, experience, and industry knowledge.
Verbal & written communication skills - In-depth / Expert.
Analytical and problem-solving skills - In-depth / Expert.
Influence skills - In-depth / Expert.
Collaboration & team skills; with a focus on cross-group collaboration - In-depth / Expert.