US Citizen
Green Card
Corp-Corp
Consulting/Contract
UG :- - Not Required
PG :- - Not Required
No of position :- ( 1 )
Post :- 20th Jul 2022
• Must have at least 2 years of working experience in DevOps capacity, preferably working in support capacity as a DevOps Engineer in a fast-paced health insurance environment.
• Must have experience working in the SQL environment, MySQL, SQL Server, Elasticsearch.
• Must have proven and successful experience developing large scale software solutions preferably using open source technologies like Java, Python and etc.
• Must have 2 years of working experience in cloud environment, preferably AWS.
• Must have good communication skills, both in written and in verbal form.
• Desired to have knowledge of configuration management tools.
• Works with customers to identify service-related needs and offers the most appropriate solutions providing world-class customer service.
• Diagnoses and resolves system functionality issues including performing queries for data/information using tools.
• Walks customers through service functionality leveraging technical, business documents
• Provides solutions and resolution to customer trouble tickets.
• Interfaces with customers over the phone/ServiceNow providing status updates and ensuring service is working as per technical document.
• Escalates appropriate technical issues to upper-level technical support when needed.
* Deliverable:
•Monitor ticketing system and ensure trouble ticket are updated with appropriate status
•Build MS Excel reports by working with technical & business teams for customers
Additional Skills:
Must be a consistently flexible, independent, self-motivated problem solver who enjoys working in a fast-paced environment.
•Demonstrated strong interpersonal communication skills when working with both internal and external customers.
•Good knowledge of MS Office, Excel. Internet browser
•Ability to multi-task in a Microsoft Windows environment and utilize multiple programs for troubleshooting.
•Experience with common internet software is preferred.
•Problem solving skills and self-curious learner, who can learn and use tools to solve customer issues