Required Skills

.Net Support Engineer

Work Authorization

  • Us Citizen

  • Green Card

Preferred Employment

  • Corp-Corp

Employment Type

  • Consulting/Contract

education qualification

  • UG :- - Not Required

  • PG :- - Not Required

Other Information

  • No of position :- ( 1 )

  • Post :- 15th Dec 2021



#          8-10 years of IT Experience.

#          Skills

o          VB, .Net, MVC, C#, WPF, WCF,Backend MS Access, SQL Server - Mandatory

o          AWS, DevOPS # Good to have

#          Hands on experience in troubleshooting Windows based POS applications buil t in Windows 10 environment.

#          Should have experience in working in Production Support Environment.

#          Willing to work on Shifts is needed.

#          Experienced in working in Offshore Onsite model.

#          Familiar with Application monitoring tools like SCOM, New Relic.

#          Sound Knowledge Experience with Stores # Point of sales systems

#          Retail domain knowledge is a plus.

#          Should have good understanding of ITIL process of Incident, Problem, Service request and release management.

#          Experienced in any ITSM tic keting tool and understands the way Priority and status of a ticket is determined..


Roles and Responsibilities

#          Playing the role of Production support SPOC from Onsite and coordinate and collaborate with Offshore team.

#          Ensure proper handover to the support team from the development team post new functionality roll out.

#          Work closely with the Offshore counterpart ensuring smooth execution of support.

#          Should be able to communicate to business users and understand the requirements.

#          Should have experience and very good understanding of SLAs and KPIs and work to meet the goals.

#          Participate in P1 P2 bridge calls and expedite the solution and Incident closure within SLA.

#          Metrics generation and present to Client.

#          Good Communication skills.


Should have experience in


#          Service Requests

#          Incident Management

#          SOP creations

#          Configuration related issues

#          Root Cause Analysis

#          Issue Resolution through code changes using SFRA

#          Deep knowledge in Process and Tools for CICD

#          Iss ue Bug Fixes (workaround)

#          Configuration Tweaks Minor Data Fixes

#          Alert and Monitoring tools # SCOM, New Relic

#          ITSM Ticketing tools.


Company Information