Required Skills

Product Manager

Work Authorization

  • US Citizen

  • Green Card

Preferred Employment

  • Corp-Corp

Employment Type

  • Consulting/Contract

education qualification

  • UG :- - Not Required

  • PG :- - Not Required

Other Information

  • No of position :- ( 1 )

  • Post :- 2nd Mar 2022



  • Minimum 7+ years of experience in a Software Engineering or Technical Product Management and/or ITSM Service Management process
  • 3+ years’ experience in IT Operations in a technical role
  • 4+ years’ experience in Software Development Life Cycle in a Release Management role
  • 4+ years’ experience in Service Now ITSM process
  • ITIL Foundation Certification, Business Analytics and Tableau reporting experience is a bonus
  • Demonstrable ability to deliver results with large-scale & cross-functional teams leveraging efficient processes via automation.
  • Demonstrated ability with ServiceNow Incident, Change, Problem, Request, Configuration  and Knowledge management  processes
  • Ability to analyze, troubleshoot and resolve complex software application related problems
  • Monitor Release Management compliance metrics and KPIs to drive continuous service improvement efforts across IT technology lanes to achieve Operational Level Agreements (OLAs)
  • Recommend comprehensive metrics that can be actionable and promote positive behavioral changes; baseline, improve and re-measure success.
  • Evangelize the virtues of IT process management and collaborate with Release Managers, Product Development, Application Support and Product Management groups to obtain and exchange information.
  • Experience in using and administering ‘Service Now’ platform especially Release Management workflow
  • High level technical understanding of IT services and their components such as servers, networks, database/middleware, data center facilities, and software development lifecycle
  • Good experience and understanding of Continuous Integration/Continuous Deployment (CI/CD) methodology
  • Good track record for innovation and measurable process improvements
  • Self-driven and ability to work independently
  • Ability to analyze raw results, determine/resolve bottlenecks, and create meaningful documentation of testing scenarios and results
  • Up-to-date knowledge of marketplace and technology changes pertinent to ServiceNow, monitoring tools, and ITIL processes

·         Experience troubleshooting integration management, security, and application issues

·         Experience with data at rest, transit, and other security and privacy considerations

Company Information