Participate in all technical aspects of delivering complex customer solutions on the ServiceNow platform.
Advise clients on best practice within the ServiceNow platform to create lasting value and enhanced experiences.
Collaborate effectively with virtual team members to achieve project goals and produce a variety of high-quality deliverables.
Contribute on multiple Agile engagements, utilizing the methodology and tools to enhance project efficiency.
Demonstrate flexibility by delivering on a variety of project roles; including documentation, testing, and training.
Innovate and identify solutions that can be reused on future engagements.
Proactively keep ServiceNow skills current and contribute to thought leadership.
What you bring:
5 years of experience with ServiceNow and have a comprehensive understanding of the ServiceNow enterprise product suite (including core process areas in ITSM, plus others such as ITOM, HR, CSM, UX, ITAM, ITBM)
Broad experience implementing the following Core Process Areas: Incident, Problem, Change, Service Catalog, Request, CMDB, Knowledge
2+ additional process areas outside of Core, at least one process area outside of IT (HR, GRC, Finance Mgmt, Facilities, etc.)
Experience in one or more of the following a plus: Orchestration, Integrations, Service Portal (UX Design)
Experience working with Agile teams, methodologies, and tools in a virtual environment.
A passion for advising and guiding customers on how to get the most out of the product and for learning the latest product features.
A love of working in a fast-paced, collaborative, and entrepreneurial environment with smart and fun people.