Production (Tier 3) support: triaging support requests from internal Customer Service & external partner support, identifying root causes and identifying and providing workarounds.
Production (Tier 3) on-call rotation
Bug hunting: providing feedback to developers on issues found in production environments, performing necessary research & analysis to determine priority.
Reviewing Datadog logging and using tools to identify which team and part of the application is causing the defect.
Quality advocacy: be responsible for speaking for the QA team's vision and strategy
Creating and maintaining runbooks that define repeated processes around issues and remediations.
Build and facilitate building of Knowledge Base articles
Observe and report with an eye on continuous process improvement across engineering
Address bugs and production issues with an eye towards 99.999% uptime.
API Testing and monitoring
Creating Tooling and Automation (Retool, Rundeck) to simplify investigations & remediations