Should have strong experience in Pega with an idea of Pega Customer service framework experience
Should have 10-12 years of experience as a business analyst with 3 years as Pega LBA
Lead the business teams development teams in gathering requirements and implementing requirements leveraging the Pega system software
Ensure documented use cases represent business needs requirements
Apply design principles of Decision strategies Next Best Action and Predictive Analytics
Document business rules design and configure rules flows Perform basic testing operation and validate functionality
Function as a technical business analyst by understanding business requirements and transforming those requirements into data mapping specs
Communicate w internal teams and clients to deliver functional requirements like screen and interface designs
Interact with and communicate product requirements to architects engineers development managers product managers testers and other stakeholders
Understand the full end to end impacts of an initiative and have the ability to identify any impacts to other cross functional teams applications work on production issue resolutions
Partnering with the development leads to ensure that system is scalable tuned for performance and operationalized
Work with Development Managers Program Managers and Architects in scoping and sizing of projects
Excellent oral written documentation skills experience in executive presentations
Proficient in DCO tools techniques for capturing Business Requirements for Pega applications
Pega LBA certifications
Adept in best practices on BPM development methodologies process re engineering process modeling Pega platform adoption
In depth understanding of PRPC tools framework
Experience using Pega frameworks functional design for medium to large scale projects