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Employment Type

education qualification

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Other Information

  • No of position :- ( -1 )

  • Post :- 30th Mar 2022


Title: Call Center Representative  

Location: Irving, TX, 75063

Duration: 12 Months

Client: NGC - 6668-1


Job Description:

  • Answer customer requests (primarily over the phone) by accessing information in multiple systems (knowledge base, desktop procedures, case studies and other reference systems)
  • Resolve customer requests/issues by researching and taking additional steps as required. Route/refer cases for advanced support. Total ownership of case from inception to completion.
  • Partners with Leads, Managers, Payroll, Travel, HR Business Partners, and other stakeholders to successfully resolve problems or answer questions in a timely manner.
  • Document customer issues, research, and actions taken into the case management system.
  • Process transactions by collecting required information or backup documentation, including probing for additional information if unclear, performing data entry, mailing out requested documents, etc..
  • Perform back-office transaction processing (non-phone work) in support of HR functions. Transactions include reconciliation, data entry, mailing, filing, answering correspondence, and sorting and routing incoming mail.
  • Perform other duties as required.



  • High school diploma or equivalent required and 4 years of related education/experience
  • Must be able to abide by the assigned work schedule and work a variety of shifts to support business needs
  • Previous experience interacting with customers in a service environment required.
  • Experience in a call center and following a structured phone schedule.
  • Ability to maintain confidentiality of information
  • Confident phone presence and exceptional customer service skills are required
  • Prior experience using a case management system
  • Strong customer service, problem-solving and technology skills.
  • Proficient in MS Office applications – Word, Excel, PowerPoint
  • Communicate clearly and effectively (written and verbal)
  • Effective listening and reading comprehension skills

Company Information