7+ years of Configuration Management experience managing a large CMDB environment.
Must possess a deep understanding of ITIL IT Service Management processes (e.g., Incident, Problem and Change Management, Project and Portfolio Management, Service Catalog, etc.)
7+ years of experience working in a process-driven organization, preferably an ITIL-aligned Service Management organization.
7+ years of experience in working with inventory discovery tools and infrastructure management tools used to provide Configuration data (e.g., ServiceNow Discovery, OEM applications).
7+ years of experience with CSDM (Common Service Data Model).
Must have quality documentation skills reporting capabilities and experience.
General understanding of the ServiceNow Identification and Reconciliation Engine (IRE) and the structure of its rules.
7+ years of experience driving SACM process adherence throughout a complex IT organization using data.
7+ years of experience in the use of KPIs and other methodologies to identify problems, track trends and drive behavior.
Proven success in establishing and/or managing large data repositories and managing multi-source environments.
Knowledge of the working practices and structural elements within Cloud environments, IT infrastructure, Operations Centers, and Service Desks.
Familiarity with DevOps and/or Agile methodologies
Encompasses a particularly good all-round understanding of IT processes and service management.
Strong in establishing connections with people and managing relationships.
Able to cope with pressure, time-sensitive situations and delivering against deadlines.
Proficient with Microsoft tools including Excel, PowerPoint, Word, Teams, SharePoint