• US Citizen

• Green Card

• Corp-Corp

• Consulting/Contract

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 7th Jun 2022

JOB DESCRIPTION
The successful candidate will be experienced in leading and developing a support team within a managed services environment, particularly for Salesforce-based CRM Solutions.

Key Responsibilities
Resource Management: hiring, managing, coaching, mentoring, train/developing training plans, setting goals/objectives, encouraging collaboration for team on technical platforms, features and functions, and IQVIA product related industry business processes, individual performance, technical and skills development
Recommend, prioritize, and enforce compliance with SOPs, SLAs, systems, or tools needed for the team’s job function, using templates and technology to improve efficiency

Lead on support and service issues, strategy, and approach
Ensure high quality, up-to-date documentation exists for all service arrangements
Collaborate with internal and external stakeholders
Propose creativity and innovative technical solutions to customer problems
Prepare/engage/manage reporting of key team metrics, customer technical summaries, customer dashboards
Work with team to gain agreement with the customer’s business stakeholders on prioritization of changes and proposed timing of change order request

Qualifications:
Previous experience leading and developing a support team in a managed service environment

Bachelor’s degree in computer science or equivalent degree required
Master’s degree or equivalent preferred

Strong knowledge of Life Science (Pharma) – Sales Business and Sales Operations Processes, Validation Processes (Preferred, not required)

Strong teamwork skills with the ability to work in a cross-functional, global team
Experience driving change initiatives in a service environmentRegards,