Required Skills

Service Now Developer

Work Authorization

  • US Citizen

  • Green Card

Preferred Employment

  • Corp-Corp

Employment Type

  • Consulting/Contract

education qualification

  • UG :- - Not Required

  • PG :- - Not Required

Other Information

  • No of position :- ( 1 )

  • Post :- 13th May 2022


Analyzes complex business problems to be solved with automated systems. Provides technical expertise in identifying, evaluating and developing systems and procedures that are cost effective and meet user requirements. Configures system settings and options; plans and executes unit, integration and acceptance testing; and creates specifications for systems to meet business requirements. Designs details of automated systems. May provide consultation to users in the area of automated systems. May lead cross-functional linked teams to address business or systems issues. The responsibilities of this role include: 

• Working under some supervision. 

• Making decisions that are moderate in impact; errors may have relatively minor financial impact or effect on projects, operations, or customer relationships; errors may require involvement beyond immediate work group to correct. 

• Requires verbal and written communication skills to convey information that may be somewhat complex to others who may have limited knowledge of the subject in question. 

• Most tasks require multiple steps that can be performed in various orders; some planning and prioritization must occur to complete the tasks effectively; mistakes may result in some rework. 

• Deductive and inductive problem solving is required; multiple approaches may be taken/necessary to solve the problem; often information is missing or incomplete; intermediate data analysis/interpretation skills may be required. 

• Exercising creativity to draft original documents, imagery, or work products within established guidelines. 


Principal Duties & Responsibilities 

Performs troubleshooting, assists on complex issues related to bugs in production systems or applications, and collaborates with subject matter experts on issues. 

• Adapts to significant changes and setbacks in order to manage pressure and meet deadlines independently. 

• Assists with analysis of complex issues related to production systems or applications and collaborates with subject matter experts on issues. 

• Manages individual project priorities, deadlines, and deliverables with minimal supervision. 

• Communicates with project lead via email and direct conversation to make recommendations about overcoming impending obstacles. 

• Collaborates with more senior Systems Analysts and/or business partners to document and present recommendations for improvements to existing applications and systems. 

• Manages projects of small to medium size and complexity, performs tasks, and applies expertise in subject area to meet deadlines. 

• Identifies test scenarios and/or cases, oversees test execution, and provides QA results to the business. 

• Determines which work tasks are most important for self and junior personnel, manages distractions, and independently deals with setbacks in a timely manner. 

• Creates and reviews functional and/or system specifications that meet business user requirements, often for small to medium size and complexity projects. 

• Anticipates complex issues and discusses within and outside of project team to maintain open communication. 

• Serves as a technical lead on a sub-system or small feature, assigns work to a small project team, and works on advanced tasks to complete a project. 


Job Description 

·       Strong understanding of ServiceNow ITSM, ITBM, HR and platform capabilities 

·       Experience with ITSM and HR Service Management processes 

·       Demonstrates strong and effective verbal and written communication skills 

·       Ability to effectively collaborate with the business stakeholders and off shore development team 

·       Ability to understand and analyze business problems, and effectively translate them to business requirements and  design documents 

·       Engage with business partners to discuss business requirements, determine feasibility, business value and a cost effective and scalable solution 

Company Information