• US Citizen

• Green Card

• Corp-Corp

• Consulting/Contract

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 14th Jun 2022

Experience in Incident Management tools like Service Now
Good understanding of Oracle ERP – Cloud 
Good Knowledge of Oracle Cloud Based Reporting
Good Knowledge on Dashboards: AP - Common, Financials - Account Payable, Financials - Account Receivable, Financials - General Ledger
Working experience in BI Publisher 
Working experience to write queries to pull/summarize/analyze data from various data sets and platforms
3+ year experience in relevant technology
Experienced in resolving application incidents, change and problems
Troubleshoot/resolve issues.
Analyze issues within Oracle System.
Perform root cause analysis for reported issues.
Start of day checks, continuous monitoring.
Use BI Publisher to analyze reports and extract to find out missing invoices etc.
Monitor the production batches and quickly take necessary action for critical situations.
Expertise in handling major incident situations, stakeholder communications and user impact mitigation
Develop and maintain technical support documentation
Partner with application development and participate in reviews, application releases, engage in post implementation analysis to ensure successful system design and functionality.
Continuous Improvements, Optimization and Automation of repeated activities