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• Post :- 9th Jul 2022

Role: SRE Engineer

Location: Plano, TX/Wilmington, DE

Duration: Contract

Client: Mphasis

Mandatory Skills: SRE/Devops, AWS, Splunk, Unix, J2EE

Job Description:-

Organization within CTC provides access control governance and Identity Services for all lines of business (LOBs) globally, providing the right access to the right people at the right time for all technology platforms and applications supported by CTC, and provides a comprehensive set of applications, tools, and staff to globally implement, monitor and manage technology risk solutions. 

As SRE/DevOps Lead you will be responsible for day-to-day operations of infrastructures and products including the reliability and performance in production and testing environments. Works with the development support teams to provide design guidelines and imparts knowledge on technical trends and solutions. Lead Technical Projects to install new applications and expansion of existing applications. Identify the hardware and software components the applications will use for implementation and provide instruction on how to appropriately implement application components. Instruments end to end monitoring of infrastructures to ensure SLO/SLI objectives are monitored with timely alerting of potential issues.  Ensure infrastructures have adequate capacity and are refreshed on a periodic basis. Develops and maintains system documentation, run books and production metrics reporting. 

Provide support, guidance, and training to both internal and external clients during the analysis, development, and testing processes. Work effectively within team to identify and resolve issues. Communicate effectively with both technical and non-technical individuals at all levels. Provide expert knowledge of the Identity Management and Security Tools architecture and serve as Subject Matter Expert to IT Risk Management teams on those topics. 

Responsibilities: 

·         Develop and maintain Service Level Objectives, Service Level Indicator and Error budgets. 

·         Strong communication and presentation skills with management, lateral and staff. 

·         Training the team on DevOps/SRE skill set. 

·         Develop software to automate manual operational task.  

·         Run, maintain, and improve the service against established Service Level Objectives by applying software engineering principles 

·         Responsible for the availability, performance, change management, monitoring, and capacity management of their services 

·         Engage in with the development team throughout the life cycle to help build for reliability  

·         Troubleshoot priority incidents, conduct blameless post-mortems, and ensure permanent closure of the incidents  

·         Analyze patterns of production incidents, develop permanent remediation plans, and implement automation to prevent future incidents from occurring through software engineering. 

·         Facilitates maximum speed of delivery by objectively binding to error budgets of the service 

·         Manage the efforts to split between manual operational work and engineering work 

Basic Qualifications: 

·         7-10 years’ experience in building and managing team in Application Development Operate space in SRE/DevOps background that delivers business value. 

·         Strong technical background in supporting firm wide products. 

·         Very good understanding and demonstrated use of DevOps tools (Bit bucket, Jenkins, Jules, Automated deployment tools) with CICD capabilities. 

·         Strong monitoring background with log analytics (Splunk), Synthetic transaction monitoring (e.g Apica) and Application Performance Monitoring tools (e.g AppDynamics).  

·         Automation experience with Ansible play books and programming languages like. Java, Perl, Python or PowerShell scripting and Ansible play book. 

·         Production support background with strong emphasis on production change process and incident process.  

·         Strong Cloud, Unix, and Windows background. 

·         Solid technical background in J2EE/.Net and vendor-based applications. 

·         Extensive database experience. 

·         Strong communication and presentation skills with emphasis on executive communication.  

·         Knowledge of the overall business operating models and underlying technical architecture.  

·         Ability to learn and apply new technologies quickly. Eagerness to learn new things.