• US Citizen

• Green Card

• EAD (OPT/CPT/GC/H4)

• H1B Work Permit

• Corp-Corp

• Consulting/Contract

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 18th May 2022

Understanding of the IT Infrastructure Library (ITIL) IT Service Management lifecycle

Works with Configuration Management Process Owner (Client) to define the scope of the Configuration Management processes, what Configuration Items (CIs) are to be controlled, and the information that is to be recorded within the CMDB

Ability to develop and implement Configuration Management standards, plans, processes and procedures in line with the goals of the enterprise

Identifies Configuration Management data sources and recommend those that best meet CMDB requirements

Ensure CMDB Completeness and Accuracy through various audits

Ensuring all the Relationships for Critical CIs are available and accurate

Ensure that CMDB data is available and reliable to support other ITSM processes (Change, Incident, Problem, etc.)

Interfaces with other ITSM processes and/or business functions to ensure that they maximize the benefits provided by the Configuration Management process

Directs, prioritizes and schedules audits of the CMDB and initiates corrective actions to ensure compliance to established baselines

Develop requirements for reports and management information that support Impact Analysis and Configuration compliance

Evaluates key performance indicators (KPIs) against defined critical success factors and initiates corrective actions

Prepares documentation for CI data models, process workflows, and training for all necessary business stakeholders

Perform other related duties as assigned

CMDB Manager Requirements and Qualifications

Able to work both independently as well as collaboratively

Ability to manage and prioritize multiple assignments

Position requires strong interpersonal skills

Excellent written and verbal communication skills

Experience with ServiceNow ITSM platform and Discovery

Strong knowledge of IT CMDB processes and procedures

Experience with Visio and process mapping methodologies