Good Listening Skills and maintain curiosity in understanding the existing business processes and identify opportunities for improvement
On hands experience to implement product rules, price rules in CPQ
Good knowledge of Salesforce CPQ processes like Upsell, Down sell , product swap, cancellation, auto-renewal scenarios
Understand the impact of enabling Sales Territories, Multi-currency while implementing Salesforce CPQ
Salesforce CPQ, Billing, and ecommerce Experience (End to end - Lead to Cash process understanding)
Experience in analyzing the processes and data
Experience in implementing Content Management systems supporting customer care and marketing functions and products with deep understanding of meta data tagging.
Ability to conduct gap analysis and define future state of process
Experience of gathering requirements, converting in to features and user stories
Create and update process flows effectively
Excellent written and verbal communications
Diligent with Time Management
Exposure to learning management systems
Deep understanding of change management process and activities
The role requires a candidate with good communication skills and a positive attitude, who is detail-oriented, organized, and can balance multiple tasks
Able to ask relevant and probing questions, manage expectations, and balance stakeholder wants vs stakeholder needs to drive requirements
Experience with BAT/UAT/Testing, documentation of requirements and PPTs to present to stakeholders
Prefer candidate with Agile certification
Prior Cisco experience a plus, primarily dealing with the Commerce, CX, or Product Management organization
Tools and Technical Expertise (minimum): Visio, Lucid Chart, Rally, Jira, SDLC, IT Release Processes, Adobe WEM (Content authoring, Publishing) SharePoint as Content Management system, metrics and dashboards.